Failed to connect to device?
  • I. When you see below window and failed to connect to your device, try these steps:

    1. Unlock or awake your device
    2. Check the network connection of your device
    3. Initiate AirDroid on your device
    And then click “Reconnect” on the web page to try connect again.


    II. If it fails again and you are sure the device and the computer is under a LAN(Local Area Network), you may try connect to your device by sign in with IP address.
    How to: Visit the IP address shown in AirDroid on your device.


    III. If your device and computer are not under a LAN(Local Area Network) then the connecting process may take a while. If you are not sure it times out, try reconnect again.

    Update (2013/05/28):

    We read every comment here and on Google Play about the connection issue. It's a top priority for our product team to solve it. The updates coming in the following months will focus on improving connection reliability. Thanks.

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  • I tried reconnecting 100 times in 3rd option but no luck.
  • Tried using the Uni computer to Log in, no luck.
    Do organisation computers block AirDroid?
  • Not to 100 times yet, but may start counting...
  • this last update is a TOTAL FAIL.  so unstable, totally useless!!!!
  • Yes, having major issues since I updated.  Any word on when a new update will be out to fix?  I use airdroid everyday.
  • Hello I use Airdroid since a long time and everything was OK
    But today update make connexion fail every times

  • Today 5/22/13 i updated to airdroid2 on my phone and then went to log on to the web and will not connect just like everyone else did.  what's going on?  i liked using this but if something don't work i will move on just like the rest of us will.  i can only hope this works soon.
  • I fixed it.  Somehow the update turned of my Wi-Fi setting in the Config Network.  So I turn it on and bam i'm working again!
  • Same problem like the others. After the update Airdroid does not connect. Accept, after a 3 reboots of the device and the laptop.
  • After the update, it only connects when my laptop & phone are on the same WLAN. It will no longer connect over 3G, which really blows since I only use this at work...where I'm not allowed to connect to the WiFi with a personal device, of course.   :((
  • typed in the 192....#,  & now get this error msg:

    This webpage is not available

    The webpage at" http://192.168.1............/" might be temporarily down or it may have moved permanently to a new web address.
    Error 103 (net::ERR_CONNECTION_ABORTED): Unknown error.

  • Just updated and it won't connect now.  Used to be easy.  I think there's a screw-up.
  • После последнего обновления перестал подключаться к ПК, если удается подключить, поиск телефона не работает, в приложении функция включена, исправьте пожалуйста
  • Today I try connect my phone with his IP adress and it works but only in light mode
    At right bottom of page a message : go to to go to the full version
    And here I try to scan qrcode and it fails every times
    In past version we could type a password
  • He instalado esta nueva versión.
    No funciona.
    La aplicación no reconoce el dispositivo.
  • Can connect only via ip but no success with ""
  • continua dando problema! atualizou ontem e hoje quando fui usar deu problema. porque ?!

  • Why do we have to unlock the device?  We used to be able to control REMOTELY.  I can't get too remote if I can touch the phone. =)

    Is it a new Android restriction?  Or was this ability removed on purpose?

    Please, would be great to leave my phone in the car (as I must at work), and access it via an unrestricted workstation.  (you figure out their security policies...)

    AD Lover
  • Hello Tom, Please comment on this problem. If no one is responding from Airdroid team then what is the benefit of having support forum...
  • Yup same here, fils to login via, can connect via IP i.e. but in lite mode. B

    I have also tried https mode i.e. (using https will change the port number) and that works fine but again only in lite mode, tried logging in after connecting via IP and same issue it can't find the device.

    Also tried clearing cache, uninstalling and reinstalling.

    Shame there is no bug logging feature in Tools so that we can send the dev's a bug log that they can use to diagnose these sort of issues with.

    Might also help to input your android version.

    Android 4.1.2 Jellybean on the Samsung Note (Rooted)
  • Hello, 
    After the update... Totally useless... 
    It's a pity...
    Pending a new update, how to download the previous version ? 

    Macbook and Samsung Galaxy S3 with Android 4.1.1
  • Okay, I may have figured this out. I was overlooking the silhouette on the phone log in screen. I tapped it and took me to a login screen. I logged in with my Facebook credentials, started , scanned the QR code and connected.

    I think I had been misinterpreting the message about "Must be signed into an account on device."
  • This new update is a real shame. I used to use this program all the time and it worked perfectly. The new update has made it unusable (connection problems). I'm incredibly disappointed with version 2 and will begin my search again for another program. 

    RIP v1, you were amazing. 
  • Hello, Please configure your location services settings to sources such as Wi-Fi and mobile networks  and also Location & Google search....then it connects. It connected for me immediately on its own without any retry.
  • Hi, It connects at one time and fails to connect next time. I believe that the Airdroid people have deliberately made this problem to compel us to sign through Facebook or twitter so that their product can be canvassed widely.
    There appears to be no connection with location services.
  • Hi, I again tried to configure. I put both smartphone and the PC on same wifi connection for internet access. I switched on wifi in my smart phone  not hotspot. I removed HTTPS permission. I tried now with IP address as shown by the smartphone. It worked. It worked well than previous attempts in light connection mode. I was able to use all provisions except few reserved for premium users. Then I simultaneously opened  . It worked well and really in very good speed better than previous attempts. Now I went to the IP address tab and found that "service stopped by the device". These are my attempts and results.  I had removed all location service options.
  • Hi,  Under LAN Connection mode, every icon works. There appears no need for premium account at all. The screen shot function requires ROOTED Phones. Thus it is very clearly found that the wifi network should be of same network for both phone and PC accessing internet.
  • Hi folks,  Today I tried to connect without switching on wifi in both
    the PC and also in Smartphone. It was a wonder to find the two got
    connected in Remote connection mode without any hazzles. Both were
    connected to internet through separate channel. Kudos to the AIRDROID
  • Hi all.
    First time I get a look here into - feels a little bit strange when System tells 'Try more detailed guide' and says then to look if connection over WLAN is working, since the system already contacted device. Furthermore I ask myself if here's some support in forum by provider of Airdroid. Because - what's about a system failure and there's nowhere a status page???
    As IT specialist i find this strange.
    Ok. Enough of this. My problem arised after accepting update. Now I see version V.2.0.2 and the known error:
    Scan QR-Code > Authentification > Connecting to device > Connection failed. :-(
    By the way - my HTC device works fine with all connections. :-)
    I try to understand that last update contains some rubish. Booh - that's not fine.
    Yours Zebulon from Hamburg.
  • Esta merda não dá :@
  • I had the same problem connecting as the rest of you.  After playing around for a while, I tapped on the silhouette (i.e. the outline of a head & upper body of a man) on the main AirDroid screen on the phone.  This took me to the "Account" page.  There is a "refresh" button on this page.  One tap on the "refresh" button and I was connected! 

    I reconnected a couple of times, and this appears to work every time.

  • I got the solution. The "unlock or wakeup your device" was the problem. Because the guide didn't mentioned where to set it. It is available on the "setting" of Airdroid itself. So solution is there
  • some times this problem happen to me 
    samsung galaxy y s5360
  • WTF?

    Found NO solution. Even regressed back to version 1.

    Very frustrating. Go to hell developers for screwing this up.
  • The QR login don´t seems to work. I only start the webpage and when I start the program and choose Scan QR Code it will be succeed login directly. But ofcourse I´m not logged in. The dots on the camera don´t seems to find the QR code for some reason because they blink a bit above the QR code.
  • The update came with awesome features...However connection is totally unreliable...Even on same LAN.
    When it does connect, connection is not persistent and have to keep re-initiating
  • This update doesn't work. Unfortunately, now this application is useless.
  • Have to agree with all the other complaints here. This app worked flawlessly - until I allowed the update, now the only way it will connect is via the IP address in "Lite" mode. FIX THIS please! I use(d) this app all the time, I'd like it to work. Never once had an issue connecting to my WiFi network before.

    Somebody goofed up something.. :(
  • Well, after what I read that this app can do from some people at XDA, I was super excited. Read some reviews, even more excited. Was hoping to buy premium. Now I won't even consider paying a dime until the connection issue is fixed. I just started up an account and can't get it to work. I tried rebooting both PC and mobile, nothing. So I followed the link here and lo and behold, EVERYONE else has the same problem. Hope this gets fixed soon. Can't see many people paying for something they aren't able to use for very long.
  • Hey, Everyone -
    I was having the same problem as everyone else after the update. I found a solution for my setup. Hopefully it will work for you, as well. Try these steps:
    1. Open AirDroid on your device.
    2. Touch the user icon in the upper-right corner of the screen, next to the menu icon.
    3. Sign in using the same login process you will use on your computer, i.e. directly into AirDroid, using Google, Facebook, etc.
    4. Now open on your computer (and sign in, if necessary, using he same login as in step 3).

  • on airdroid on phone, go to setings  and turn on https connection. after that exit and start airdroid again. and will work image
  • Occasionally can connect via Internet (Remote Connection Mode) when logged into Premium account (we still do not know what that means though) on phone. But Connection drops at browser side often. "Device is not responding"...   8-|
  • what can i say, the app just does not work so its crap.
  • Used to work, now my Xperia Z refuses to connect. Tried everything. What has happened? :(
  • I agree it's CRAP

  • It is possible to connect through Bluetooth? I get bad service at work but would love this feature. Even better if it utilized Google Voice through the web.

    Or how about including reverse tethering through the USB? Get net to the phone when I don't have service? Seems like a pretty nifty app so far.
  • I did can connect from browser to my phone,made all ,but no access 
  • I just wanted to mention that I tried the steps that ViniG posted on May 28 while on WiFi and it was the only thing that got AirDroid working for me again on my Samsung Galaxy S3.

    Thanks ViniG.
  • i tried all the step , but i could not connect the device
  • This app is useless,will always fail connect

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